FAQs
Why our store?
Every customer is treasured, and our store is filled with love and care. Step into our world and embrace the beauty that will leave you breathless.
Do you ship worldwide?
Yes, we ship all of our products worldwide!
How long does shipping take?
Usually takes 7 to 15 days for delivery to the USA.
To other countries about 15 to 30 days.
When will my purchase be shipped?
Our rule: Dispatch ready-to-ship parcels in 3 working days.
Note: Within 3-7 days of payment, receive "order cancellation" if item(s) are not available. Choose an alternative at the same price or get a refund.
Is it allowed to exchange the selected goods in my order?
If your order hasn't shipped, you can swap purchased items in our online store. Once your parcel is dispatched, the contents cannot be changed. Contact us promptly if circumstances permit replacing your goods with desired alternatives.
How do I track my order?
We deliver tracking numbers to customers via email for their convenience. Alternatively, access the "Track Order" section on our website to find the required tracking information.
What should I do if I can't see the tracking information on my parcel?
No need to worry! Your tracking history may take some time to update. Typically, this process can take anywhere from 1 to 2 weeks after your order has been shipped. If your tracking number is still unavailable after 3 weeks or more from the registration of your shipment, please feel free to reach out to our consultants for assistance.
What should I do if the goods didn't arrive as promised?
For international shipments, expect a transportation period of 15 to 30 days. Kindly note that unforeseen circumstances such as holidays, accidents, and force majeure events may impact delivery timeframes beyond our control. If your order does not arrive within a month, please contact our Customer Support Team for assistance.
Is it possible to exchange the product or make a return?
We are thrilled to share the wonderful news that our esteemed customers now have the amazing opportunity to return or exchange any fashion items they have purchased from our store. You have a generous 30-day timeframe, starting from the day you received your order, to initiate this process. Should you find the quality, size, or design of your garment unsatisfactory, please do not hesitate to contact us at japanoutfits@gmail.com. Our dedicated team will be more than happy to assist you in arranging the return, ensuring a hassle-free experience.
We take pride in guaranteeing a full refund of 100%, with the exception of shipping charges, once the returned merchandise is received back at our store. Your satisfaction is our utmost priority, and we want you to feel confident and content with your purchase. If you have any concerns or queries pertaining to the sizing, style, or design of the chosen garment, we encourage you to reach out to us at japanoutfits@gmail.com. Our friendly team will be delighted to provide you with the necessary guidance and support.
In the unfortunate event of receiving defective items or experiencing lost shipments, we empathize with the inconvenience caused. Please be assured that you can request a refund within 30 days from the acknowledgment of receipt, and we will swiftly address the situation, making it right for you. Your happiness and satisfaction are of paramount importance to us, and we are committed to ensuring a positive shopping experience.
Can I cancel my order?
Certainly, it is possible. If you choose to cancel your order, kindly contact us promptly so we can assist you accordingly.
What if I have not found an answer to my question?
We provide 24/7 support, so you can easily get all the answers to your questions just by emailing us japanoutfits@gmail.com.